Refund policy
At Omi Beauty Store, customer satisfaction is important to us. Please read our Refund, Exchange, and Shipping Policy carefully before making a purchase.
IN-STORE RETURNS & EXCHANGES
General Return Conditions
● Original receipt is required for all returns or exchanges.
● Returns or exchanges must be requested within 15 days of purchase.
● Items must be:
○ Unworn
○ Unwashed
○ Free from stains, odors, or damage
○ In original packaging with tags attached
We reserve the right to refuse any item that does not meet our return standards.
UNDERGARMENTS & INTIMATE WEAR
For hygiene and safety reasons:
● All underwear, panties, briefs, shapewear, and intimate items with a crotch area are FINAL SALE.
● These items cannot be returned or exchanged unless received damaged or defective.
BRAS
Everyday & Fashion Bras
● No refunds are offered on bras.
● Bras that are:
○ Brand new
○ Unworn
○ With original tags attached
may qualify for:
● Size exchange, or
● Store credit within 20 days of purchase.
If a bra has been worn and fit concerns arise within 15 days, our team may assess the issue and offer store credit up to 50% of the retail value, depending on product condition.
LINGERIE
Lingerie items may be returned within 10 days only if:
● Unworn
● Unwashed
● Tags attached
● In original condition
Items containing panties must remain sealed or hygienically attached.
BRIDAL COLLECTIONS
Bridal items such as bridal basques or special fitting garments may be exchanged for store credit within 20 days if:
● The item is in perfect saleable condition
● Unworn and undamaged
● Tags and packaging remain intact
SPECIAL EVENTS & PROMOTIONAL SALES
Items purchased during:
● Sales
● Special events
● Clearance promotions
● Pop-up events
are considered FINAL SALE and are not eligible for return, exchange, or refund.
ONLINE RETURNS & EXCHANGES
Eligibility
Online returns are accepted within 15 days of delivery.
Returned items must:
● Be unused and unworn
● Have original tags and labels attached
● Be returned in original packaging
● Items must be:
○ Unworn
○ Unwashed
○ Free from stains, odors, or damage
○ In original packaging with tags attached
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
● Underwear & intimate apparel
● Worn or washed items
● Altered products
● Gift cards
● Promotional or giveaway items
● Final sale products
RETURN PROCESS
To request a return or exchange:
- Contact our customer support team via WhatsApp, email, or social media.
- Share your:
○ Order number
○ Product details
○ Reason for return/exchange
- Once approved, you will receive return instructions and tracking details.
- Pack the item securely in its original packaging with invoice included.
RETURN SHIPPING
● Return shipping costs are the responsibility of the customer unless:
○ The item received is defective
○ Wrong item was delivered
○ Order arrived damaged
● Exchange processing charges may apply.
REFUNDS
Once the returned item is received and inspected:
● Approved refunds will be processed within 7–15 business days.
● Refunds will be issued through the original payment method where applicable.
Please note:
● Shipping charges are non-refundable.
● Processing time may vary depending on banks or payment providers.
EXCHANGES
We currently do not offer direct exchanges for different colors or products.
To exchange an item:
- Return the eligible item
- Place a new order separately
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged, defective, or incorrect item:
● Contact us within 3 days of delivery
● Provide clear photos/videos of:
○ Product
○ Packaging
○ Invoice
Approved claims may qualify for:
● Replacement
● Store credit
● Refund
Replacement shipping charges may apply.
WHEN RETURNS OR EXCHANGES WILL NOT BE ACCEPTED
Omi Beauty Store reserves the right to reject returns/exchanges if:
● Request is made outside the allowed timeframe
● Product has been worn, washed, damaged, or altered
● Tags, labels, invoice, or packaging are missing
● Product was purchased from an unauthorized seller
● Damage occurred after delivery
● Customer refuses original delivery packaging verification
Please note:
● Product colors may vary slightly due to lighting or screen settings.
● Decorative accessories used in photoshoots may not be included unless stated.
ORDER CANCELLATION POLICY
Customers may cancel orders before shipment processing begins.
Omi Beauty Store reserves the right to cancel orders due to:
● Out-of-stock items
● Pricing errors
● Payment issues
● Failed verification
● Quality control concerns
● Suspected fraudulent activity
If payment has already been made, eligible refunds will be processed accordingly.
SHIPPING POLICY
Domestic Shipping (Pakistan)
Delivery Charges
Shipping charges typically range from Rs. 250 to Rs. 500 depending on:
● Location
● Parcel size
● Order weight
Additional charges (if applicable) will be communicated before dispatch.
Delivery Time
Estimated delivery times:
● Major Cities: 3–5 business days
● Remote Areas: 5–7 business days
Orders are processed within 1–2 business days after confirmation.
Delivery delays may occur during:
● Public holidays
● Sales periods
● Weather disruptions
● Courier operational delays
Cash on Delivery (COD)
Cash on Delivery orders may require phone verification before dispatch.
Omi Beauty Store reserves the right to process verified customer orders without telephonic confirmation during busy periods.
PAYMENT METHODS
We currently accept:
● Credit/Debit Cards
● Cash on Delivery (COD)
● Bank Transfer
ORDER TRACKING
Once your order is shipped, you may receive:
● Order confirmation
● Tracking ID
● Courier updates via Email
IMPORTANT NOTE ABOUT PRODUCT COLORS
We strive to display product colors as accurately as possible. However, actual colors may slightly vary depending on:
● Device screen settings
● Lighting conditions
● Photography effects
Such variations do not qualify as defects.
CONTACT US
For any questions regarding returns, refunds, shipping, or exchanges:
Omi Beauty Store
📧 Email: support@omibeauty.store
📞 Phone: +92 320 0337333
📍 Address: 194 Khayaban-e-Tariq, Karachi 75500, Pakistan
